8hr β 12sec
Lead Response Time
64%
Reduction in Agent Calls
$1.8M
Additional Revenue (Yr 1)
The Challenge
NovaNest's 340 agents were spending 60% of their time answering repetitive buyer and seller questions via phone and email. Lead response times averaged 8 hours, causing a 27% lead drop-off rate.
Our Solution
We built a RAG-powered AI chatbot trained on 50,000 property listings, local market data, and NovaNest's proprietary pricing models. The chatbot integrates with their CRM, books viewings autonomously, and escalates complex queries to the right agent with full conversation context. Available on web, iOS, and Android with WhatsApp integration.
Tech stack
PythonFastAPILangChainPineconeNext.jsTypeScriptPostgreSQLRedisAWS Lambda
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